Why You’ll Love This Job
TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.
Airline Customer Service Agent
Customer Service Agent must possess the ability to provide quality Customer Service to customers wishing to travel and utilize the baggage/cargo service at the airport location.
- Cultivate and maintain positive relationships with all internal and external customers to ensure success
- Handle all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations
- Handle all cash and credit card transactions regarding the purchase/refund of tickets
- Resolve customer complaints in a satisfactory manner
- Handle situations in a timely manner which may include oversales, delayed or canceled flights, and any issues regarding lost or damaged luggage
- Complete paperwork and forms connected with work assignments pertaining to procedures, and enter into TAC’s information system as required
- Comply with all regulatory, legal, and Safety Management System requirements
- Perform other duties as assigned
Airline Customer Service Agents must meet the following requirements:
- Have a high school diploma or GED
- Be at least 18 years of age
- Possess a valid state drivers license
Physical requirements
While performing the duties of this job, the Airline Customer Service Agent is:
- Required to stand; walk; sit; stoop, kneel, crouch, or crawl; talk and hear
- Required to lift and move items up to 70 pounds or more on a regular basis and repetitively lift items of 40 to 50 pounds on raised surfaces
- Required to maintain a well groomed appearance and meet uniform appearance standards
Environmental Requirements
While performing the duties of this job, the Airline Customer Service Agent is occasionally exposed to:
- Wet and/or humid conditions
- Moving mechanical parts
- High, precarious places
- Fumes or airborne particles
- Extreme cold and extreme heat
- Moderate noise level
