Airline Customer Service Agent Job – Provo, UT

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Job Description

Do you enjoy outdoor work that includes a variety of tasks and responsibilities? Do you want to work in the aviation services industry? As an Airline CSR, you will work with team members to provide ground support to arriving and departing aircraft, and customer service for crew members and their passengers.

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry. TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The work environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Airline Customer Service Representatives work with team members to provide ground services support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities

  • Providing information about arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Processing tickets, checking baggage, monitoring carry-on baggage, and assigning seats for customers
  • Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
  • Processing sales transactions for purchase and refunds
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Monitoring and enforcing safety and security measures within regulations
  • Shuttling passengers and crew members safely to airline terminal or hotel as requested
  • Assisting customers with special needs as needed
  • Performing other duties as assigned

Essential Traits & Skills

  • Collaboration
  • Communication
  • Customer Service
  • Data Entry
  • Dedication
  • Detail Orientation
  • English
  • Initiative
  • Listening
  • Loyalty
  • Mathematics
  • Multi-Tasking
  • Organization
  • Patience
  • Problem Solving
  • Safety-Minded
  • Time Management
  • Vehicle Operation

Basic Qualifications

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions temporarily as needed
  • Ability to regularly push/pull up to 75 pounds
  • Ability to regularly lift/move up to 75 pounds

Other Requirements

  • Must possess a valid driver’s license
  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements


  • High school diploma or GED

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job number: 156

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