Airline Customer Service Agent Job – Provo, UT 231

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Job Description

Airline Customer Service Representatives work with team members to provide ground services support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities

  • Providing information about arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Processing tickets, checking baggage, monitoring carry-on baggage, and assigning seats for customers
  • Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
  • Processing sales transactions for purchase and refunds
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Monitoring and enforcing safety and security measures within regulations
  • Shuttling passengers and crew members safely to airline terminal or hotel as requested
  • Assisting customers with special needs as needed
  • Performing other duties as assigned

TAC offers top starting wages and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.

KEYWORDS: Airport, Airplane, Airline, Aircraft, Fuel, Customer Service

Basic Qualifications

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions temporarily as needed
  • Ability to regularly push/pull up to 75 pounds
  • Ability to regularly lift/move up to 75 pounds

Other Requirements

  • Must possess a valid driver’s license
  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements


  • High school diploma or GED

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job number: 231