Customer Service Representative Job – Provo, UT 54682

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Why You’ll Love This Job

You can work with private jets!

Do you enjoy customer-focused work that includes a variety of tasks and responsibilities? Do you want to work in the aviation services industry? Would you like the stability of an established company that has been able to retain all its employees during these uncertain times, while earning a competitive starting rate of $15.50/hour? As a Customer Service Representative in our Provo, UT location, you will work with team members to provide customer support to arriving and departing aircraft, and provide customer service for crew members and their passengers.

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry.                                  

TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The work environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Preference will be given to candidates who have received their COVID vaccinations.

Primary Responsibilities

  • Delivering exceptional customer service experience to private, military, and corporate aviation clientele
  • Arranging aircraft services including fuel orders and aircraft movements safely and efficiently
  • Arranging personal services including hotel accommodations, catering orders, and ground transportation
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Processing sales transactions, fuel tickets, and meter sheets
  • Updating vehicle inventory and Total FBO to reflect daily activity
  • Working closely with all team members and crew members to ensure customer needs are met
  • Shuttling passengers and crew members safely to terminal or hotel as requested
  • Marshalling, chocking, and wing walking during aircraft movements and parking as needed
  • Performing other duties as assigned
Essential Traits & Skills

  • Collaboration
  • Communication
  • Customer Service
  • Data Entry
  • Dedication
  • Detail Orientation
  • English
  • Initiative
  • Listening
  • Loyalty
  • Mathematics
  • Microsoft Office Suite
  • Multi-Tasking
  • Organization
  • Patience
  • Problem Solving
  • Safety-Minded
  • Time Management
  • Total FBO
  • Vehicle Operation

Customer Service Representative Qualifications

Extensive aviation safety and customer service training provided for Customer Service Representatives.

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions temporarily as needed
  • Ability to regularly lift/move up to 50 pounds

Other Requirements

  • Must possess a valid driver’s license
  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements

Education

  • High school diploma or GED

TAC Air is a 24/7 operation in most locations and shift differentials may be available. TAC offers top starting wage and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.

Apply Now

Job Number:54682
Engagement Type:Source & Screen

Airline Customer Service Agent Job – Provo, UT 54686

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Why You’ll Love This Job

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry.                  

TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Airline Customer Service Agent
Customer Service Agent must possess the ability to provide quality Customer Service to customers wishing to travel and utilize the baggage/cargo service at the airport location.

Airline Customer Service Agents must be willing and able to perform the following, including but not limited to:

  • Cultivate and maintain positive relationships with all internal and external customers to ensure success
  • Handle all aspects of ticketing and checking in of customers by operating a computerized point-of-sale system, boarding, baggage service and reservations
  • Handle all cash and credit card transactions regarding the purchase/refund of tickets
  • Resolve customer complaints in a satisfactory manner
  • Handle situations in a timely manner which may include oversales, delayed or canceled flights, and any issues regarding lost or damaged luggage
  • Complete paperwork and forms connected with work assignments pertaining to procedures, and enter into TAC’s information system as required
  • Comply with all regulatory, legal, and Safety Management System requirements
  • Perform other duties as assigned
Extensive aviation safety and customer service training is provided for Airline Customer Service Agents.

Airline Customer Service Agents must meet the following requirements:

  • Have a high school diploma or GED
  • Be at least 18 years of age
  • Possess a valid state drivers license

Physical requirements
While performing the duties of this job, the Airline Customer Service Agent is:

  • Required to stand; walk; sit; stoop, kneel, crouch, or crawl; talk and hear
  • Required to lift and move items up to 70 pounds or more on a regular basis and repetitively lift items of 40 to 50 pounds on raised surfaces
  • Required to maintain a well groomed appearance and meet uniform appearance standards

Environmental Requirements
While performing the duties of this job, the Airline Customer Service Agent is occasionally exposed to:

  • Wet and/or humid conditions 
  • Moving mechanical parts 
  • High, precarious places
  • Fumes or airborne particles  
  • Extreme cold and extreme heat
  • Moderate noise level

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Job Number:54686
Engagement Type:Self Service

Airline Customer Service Agent Job – Provo, UT 231

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Job Description

Airline Customer Service Representatives work with team members to provide ground services support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities

  • Providing information about arrival/departure times, boarding procedures, carry-on regulations, and seating arrangements
  • Processing tickets, checking baggage, monitoring carry-on baggage, and assigning seats for customers
  • Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
  • Processing sales transactions for purchase and refunds
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Monitoring and enforcing safety and security measures within regulations
  • Shuttling passengers and crew members safely to airline terminal or hotel as requested
  • Assisting customers with special needs as needed
  • Performing other duties as assigned

TAC offers top starting wages and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.

KEYWORDS: Airport, Airplane, Airline, Aircraft, Fuel, Customer Service

Basic Qualifications

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions temporarily as needed
  • Ability to regularly push/pull up to 75 pounds
  • Ability to regularly lift/move up to 75 pounds

Other Requirements

  • Must possess a valid driver’s license
  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements

Education

  • High school diploma or GED

Apply Now

job number: 231