Director, Customer Experience (Aviation) Job – Dallas, TX 29084

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Why You’ll Love This Job

Summary

Responsible for delivering a seamless customer experience across all stages and touchpoints in the customer journey and helping the company to continually achieve greater customer satisfaction, increased efficiency and profitability.

Primary Responsibilities

Develops, implements, and builds upon the company’s customer service standards and initiatives in order to deliver actionable improvements across the organization

Aligns customer service activities and initiatives to support and enhance the objectives of the organization

Conducts facility and service audits to ensure exceptional standards are established and followed

Utilizes operational data to gain insight across the customer experience

Applies design-thinking to innovate and improve the customer experience

Collects and applies customer feedback toward improving and innovating services

Develops and introduces new customer amenities

Collaborates with customers and employees

Other duties as needed

Essential Skills & Traits

Collaboration

Communication

Customer Service

Detail Orientation

English

Initiative

Innovative

Listening

Patience

Safety-Minded

Strategy

Professional Writing

Physical Requirements

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch, or crawl; talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Other Requirements

Ability to travel frequently

Ability to operate computer and type effectively; ability to write legibly

Strong strategic and customer focus with a clear understanding of wider issues that may impact customer experience

Proven ability to build, manage and motivate a team

Excellent communication skills

Willing to be tactical yet strategic

Ability to pivot with competing priorities and provide timely crisis management

Willing to think outside the box and challenge the status quo, while also fairly evaluating all possible solutions when making strategic decisions

Ability to pass drug screen

Experience

5+ years of related experience in customer service in the aviation industry

Bachelor degree from accredited university

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Job Number:29084
Engagement Type:Self Service


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