Customer Service Representative Job – Provo, UT 53052

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Why You’ll Love This Job

You can work with private jets!

Do you enjoy customer-focused work that includes a variety of tasks and responsibilities? Do you want to work in the aviation services industry? Would you like the stability of an established company that has been able to retain all its employees during these uncertain times, while earning a competitive starting rate of $15.50/hour? As a Customer Service Representative in our Provo, UT location, you will work with team members to provide customer support to arriving and departing aircraft, and provide customer service for crew members and their passengers.

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry.                                  

TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The work environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Preference will be given to candidates who have received their COVID vaccinations.

Primary Responsibilities

  • Delivering exceptional customer service experience to private, military, and corporate aviation clientele
  • Arranging aircraft services including fuel orders and aircraft movements safely and efficiently
  • Arranging personal services including hotel accommodations, catering orders, and ground transportation
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Processing sales transactions, fuel tickets, and meter sheets
  • Updating vehicle inventory and Total FBO to reflect daily activity
  • Working closely with all team members and crew members to ensure customer needs are met
  • Shuttling passengers and crew members safely to terminal or hotel as requested
  • Marshalling, chocking, and wing walking during aircraft movements and parking as needed
  • Performing other duties as assigned
Essential Traits & Skills

  • Collaboration
  • Communication
  • Customer Service
  • Data Entry
  • Dedication
  • Detail Orientation
  • English
  • Initiative
  • Listening
  • Loyalty
  • Mathematics
  • Microsoft Office Suite
  • Multi-Tasking
  • Organization
  • Patience
  • Problem Solving
  • Safety-Minded
  • Time Management
  • Total FBO
  • Vehicle Operation

Customer Service Representative Qualifications

Extensive aviation safety and customer service training provided for Customer Service Representatives.

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions temporarily as needed
  • Ability to regularly lift/move up to 50 pounds

Other Requirements

  • Must possess a valid driver’s license
  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements

Education

  • High school diploma or GED

TAC Air is a 24/7 operation in most locations and shift differentials may be available. TAC offers top starting wage and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.

Apply Now

Job Number:53052
Engagement Type:Source & Screen

Human Resources Manager Job – Salt Lake City, UT 52532

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Why You’ll Love This Job

The Human Resources Manager serves in a generalist capacity and is responsible for supporting all Human Resource functions in a multi-state organization, with a focus in Utah. This position is located in Salt Lake City and will support and partner with leadership and associates across the United States. Will also be a part of a dynamic, partner focused HR team located in Dallas, Texas.

The Arnold Companies (TAC) offers competitive wages, annual merit increases, and a complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture!

We strive to be the best in the business and seek candidates who strive to be the best at what they do.

Primary Responsibilities

  • Provide accounting-related services in the areas of accounts receivable, accounts payable, cash management, month-end reporting, and budgeting.
  • Comfortable working with management and executive level employees at multiple organizations to align HR with company vision and goals

  • Partners with leadership team with recruiting functions including sourcing, screening and interviewing candidates

  • Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations

  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law. Communicates these to senior leadership

  • Administer Bi-Weekly Payroll Processing for employees located in Utah

  • Facilitates new hire onboarding & orientation

  • Collaborates with Regional Safety Manager to handle Worker’s Compensation compliance and reporting of any work-related incidents in Utah

  • Responsible for OSHA Log maintenance

  • Utah Anti-Drug & Alcohol Misuse Program Administrator for non-DOT roles

  • Other duties as needed

Physical Requirements

  • Ability to see and hear clearly

  • Ability to read, comprehend, and speak English clearly

  • Ability to stand or sit for extended periods

  • Ability to operate computer and type effectively

  • Ability to write legibly

  • Ability to regularly lift/move up to 10 pounds

Other Requirements

  • Must possess a valid US driver’s license

  • Ability to pass drug screen

  • Ability to travel up to 25% nationally

  • Excellent verbal and written communication skills

  • Excellent organizational skills and attention to details

  • Ability to act with integrity, professionalism, and confidentiality

  • Proficient in Microsoft Office

  • Ability to quickly learn organizations HRIS and talent management systems

Experience

  • 5+ years experience serving in an HR Manager role

  • 3+ recent years experience in recruiting

  • Practical admin experience with UltiPro highly preferred

Education

  • Bachelor’s degree in Human Resources, Business Administration or related field

Preferred Licenses & Certifications

  • Senior/Professional Human Resources (SPHR/SHRM-SCP) 

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Job Number:52532
Engagement Type:Self Service

TSA Security Screener – Salt Lake City Job – Salt Lake City, UT 49669

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Why You’ll Love This Job

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry.            

TSA Security Screener
Transportation Security Screeners provide frontline security for travelers and aircraft in an effort to coordinate and maintain security involving aviation transportation in compliance with TSA and FAA regulations. This is a part-time position with flexible scheduling.

TSA Security Screeners must be willing and able to perform the following, including but not limited to:

  • Screening travelers in conjunction with Transportation Security Administration (TSA) Private Charter Security Screening Protocol (PCSSP) and regulations
  • Gathering intelligence and searching for weapons, drugs, and other contraband that risk safe travel
  • Identifying and ceasing emerging transportation security threats by utilizing variety of techniques and equipment to search travelers and luggage
  • Educating travelers about TSA regulations while providing customer service to travelers
  • Assisting in the efficient flow of passengers through screening checkpoints
  • Maintaining communication at all times with supervisors regarding vulnerable areas of security
  • Controlling passenger entry into security checkpoints
  • Reviewing passenger manifests against watch lists
  • Other duties as assigned
Basic Qualifications

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions as needed
  • Ability to regularly lift/move up to 50 pounds

Other Requirements

  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements
  • Must be TSA Checkpoint certified

Education

  • High school diploma or GED

Licenses & Certifications

  • TSA Checkpoint

Apply Now

Job Number:49669
Engagement Type:Self Service

Customer Service Representative Job – Morrisville, NC 50801

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Why You’ll Love This Job

You can work with private jets!

Do you enjoy customer-focused work that includes a variety of tasks and responsibilities? Do you want to work in the aviation services industry? Would you like the stability of an established company that has been able to retain all its employees during these uncertain times, while earning a competitive starting rate of $15.00/hour? As a Customer Service Representative in our Morrisville, NC location, you will work with team members to provide customer support to arriving and departing aircraft, and provide customer service for crew members and their passengers.

TAC Air’s mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC Air as the best in the industry.                                  

TAC Air believes this level of service also builds strong customer loyalty, ensuring our continued success. The work environment at TAC Air is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Preference will be given to candidates who have received their COVID vaccinations.

Primary Responsibilities

  • Delivering exceptional customer service experience to private, military, and corporate aviation clientele
  • Arranging aircraft services including fuel orders and aircraft movements safely and efficiently
  • Arranging personal services including hotel accommodations, catering orders, and ground transportation
  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)
  • Processing sales transactions, fuel tickets, and meter sheets
  • Updating vehicle inventory and Total FBO to reflect daily activity
  • Working closely with all team members and crew members to ensure customer needs are met
  • Shuttling passengers and crew members safely to terminal or hotel as requested
  • Marshalling, chocking, and wing walking during aircraft movements and parking as needed
  • Performing other duties as assigned
Essential Traits & Skills

  • Collaboration
  • Communication
  • Customer Service
  • Data Entry
  • Dedication
  • Detail Orientation
  • English
  • Initiative
  • Listening
  • Loyalty
  • Mathematics
  • Microsoft Office Suite
  • Multi-Tasking
  • Organization
  • Patience
  • Problem Solving
  • Safety-Minded
  • Time Management
  • Total FBO
  • Vehicle Operation

Customer Service Representative Qualifications

Extensive aviation safety and customer service training provided for Customer Service Representatives.

Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl
  • Ability to move in tight quarters
  • Ability to sit, stand, and walk for extended periods
  • Ability to work in all weather conditions temporarily as needed
  • Ability to regularly lift/move up to 50 pounds

Other Requirements

  • Must possess a valid driver’s license
  • Ability to operate computer and type effectively
  • Ability to write legibly
  • Ability to pass drug screen
  • Ability to pass criminal history records check and airport badging requirements

Education

  • High school diploma or GED

TAC Air is a 24/7 operation in most locations and shift differentials may be available. TAC offers top starting wage and complete benefits package including medical, dental, vision, paid time off, 401k match and profit sharing. We also offer bonus opportunities all within a wonderful working culture! We strive to be the best in the business and seek candidates who strive to be the best at what they do.

Apply Now

Job Number:50801
Engagement Type:Source & Screen

Supply & Logistics Coordinator Job – Dallas, TX 44086

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Why You’ll Love This Job

The Supply & Logistics (S&L) Coordinator analyzes and manages the fuel delivery process from accepting orders, dispatching, sourcing, troubleshooting, and general customer service. S&L Coordinators monitor inventory, transportation, allocation, and pricing using internal and third- party software systems specifically designed to manage logistical functions.
Essential Functions

  • Coordinate fuel orders to ensure best sourced and on-time deliveries.
  • Follow instructions set by Sales, Trading, and/or Credit in the customer’s dispatch notes.
  • Troubleshoot loading issues while mitigating additional costs to the company. Communicate issues to appropriate departments when necessary.
  • Analyze sourcing opportunities to optimize the company’s purchases by routinely checking freight rates, arbitrages, market moves, day deals, and more.
  • Provide a high-level of customer service and support via phone or electronic communication. Maintain a helpful and pleasant demeanor even during difficult situations.
  • Cultivate and manage relationships with counterparties including customers, carriers, third party logistics, and suppliers.
  • Monitor select customer inventory and schedule deliveries according to the appropriate strategy (just in time, keep fill, market-driven, etc.).
  • Navigate supplier websites to locate product allocations, carrier clearances, Bill of Ladings, and loading information. Perform Global Product Overrides (GPO) and carrier clearance requests when necessary.
  • Locate customer information using the company’s systems including, but not limited to, account number, contacts, invoice/order numbers, location information, credit lines and balance, freight rates, and quoted price.
  • Maintains good records and notes for orders using the Incident Reporting and Rolled/Retained Loads database.
  • Validate customer demurrage claims and authorize a Demurrage Retain Release number when approved.
  • Resolve retained loads with the support of the Sales team quickly and efficiently.
  • Generate daily supply and demand reports for regions that require additional oversight.
  • Follow up with carriers when deliveries appear to be approaching the end of the delivery window without loading.
  • Other duties as needed

Competency

  • Understand and possess the ability to use business and industry software solutions including Microsoft Office core suite, ADDS E3, DTN TABS, and internal software.
  • Must be capable of setting priorities and working under pressure.
  • Understand and utilize customer-specific ordering processes.
  • Capable of managing multiple email inboxes to ensure quick responses to coworkers, customers, and other counterparties.
  • Ability to work well with team members and other departments.
  • Understanding of the organizational chart to successfully direct calls and inquiries.
  • Ability to use phone system to successfully enter/exit the call queue, place short holds, and transfer calls.

Qualifications

The S&L Coordinator position is entry-level and requires little to no prior work experience.

  • High School graduate; Associate’s Degree or higher preferred.
  • Some work experience preferred but not required.
  • Collaborative, adaptive, and professional.
  • Ability to pass drug screen.

Schedule

The S&L Coordinator is an hourly position with varied hours.

Apply Now

Job Number:44086
Engagement Type:Self Service

Fuel Tax Accountant Job – Texarkana, TX 44299

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Why You’ll Love This Job

The TAC mission is to provide exceptional service to every customer, every day. By doing this, our customers will recognize TAC as the best in the industry. We believe this level of service also builds strong customer loyalty, ensuring our continued success. The environment at TAC is one where our teammates enjoy their work because they have taken responsibility for the success of the company.

Summary
The Fuel Tax Accountant performs accounting-related services in the areas of tax reporting, tax research/analysis, month-end reporting and compliance.

Primary Responsibilities

  • Safeguard company information and maintain confidentiality regarding financial information
  • Maintain an accurate general ledger, including account analyses and reconciliations
  • Prepare and reconcile monthly tax journal entries.
  • Maintain financial statements, including composition of financials and review
  • Assist with preparing, federal and state tax payable accounts
  • Prepare and file federal and state fuel, excise and sales tax returns
  • Establish and maintain tax information in E3, including, but not limited to, rates, receipt tax accrual rules and customer location tax data
  • Obtain and compile tax information for bids
  • Research tax accounting as needed
  • Obtain and maintain customer licenses and exemption certificates to support tax charges
  • Handle bonds and licenses necessary for the organization
  • Other duties as needed
Education

  • Bachelor’s degree in Accounting, or other related field

 
Physical Requirements

  • Ability to see and hear clearly
  • Ability to read, comprehend, and speak English clearly
  • Ability to stand or sit for extended periods
  • Ability to regularly lift/move up to 10 pounds

 
Other Requirements

  • 3+ years’ experience in accounting role, private company experience preferred
  • Intermediate Excel skills (formulas, pivot tables, V-lookup, etc.)
  • Ability to write legibly
  • Ability to operate computer and type effectively
  • Ability to pass drug screen

Essential Skills & Traits

  • Accounting
  • Tax Accounting
  • Analysis
  • Auditing
  • Billing
  • Communication
  • Compliance
  • Confidentiality
  • Critical Thinking
  • Detail Orientation
  • English
  • Initiative
  • Listening
  • Microsoft Office Suite
  • Multi-Tasking
  • Organization
  • Patience
  • Prioritization
  • Problem Solving
  • Ten Key
  • Time Management

Apply Now

Job Number:44299
Engagement Type:Self Service