Customer Service Manager (CSM) Job – Fort Smith, AR 65156

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Why You’ll Love This Job


Customer Service Managers lead the customer service team in providing ground support and customer service to arriving/departing aircraft, crew members, and passengers.

Primary Responsibilities

  • Delivering exceptional customer service experience to private, military, and corporate aviation clientele

  • Arranging aircraft services including fuel orders and aircraft movements safely and efficiently

  • Processing sales transactions, fuel tickets, and meter sheets

  • Updating vehicle inventory and Total FBO to reflect daily activity

  • Review, audit, and oversee local billing, accounting, and reporting requirements

  • Ensuring the accuracy of information through various means of communication (radio, telephone, electronic, etc.)

  • Arranging personal services including hotel accommodations, catering orders, and ground transportation

  • Working closely with all team members and crew members to ensure customer needs are met

  • Ensuring work area and facility are clean and tidy

  • Hiring, training, and managing customer service staff

  • Other duties as needed

Essential Traits & Skills

  • Accounting

  • Customer Service

  • Data Entry/Typing

  • Detail Orientation

  • English

  • Leadership

  • Microsoft Office Suite

  • Multi-Tasking

  • Organization

  • Problem Solving

  • Safety-Mindedness

  • Time Management

  • Total FBO



  • 2+ years customer service experience

  • 2+ years billing/accounting experience

  • Previous leadership experience preferred

  • FBO/aviation experience highly desired 

Physical Requirements

  • Ability to see and hear clearly

  • Ability to read, comprehend, and speak English clearly

  • Ability to climb, twist, bend, crouch, stoop, kneel, and crawl

  • Ability to move in tight quarters

  • Ability to sit, stand, and walk for extended periods

  • Ability to work in all weather conditions temporarily as needed

  • Ability to regularly lift/move up to 50 pounds

Other Requirements

  • Must possess a valid US driver’s license

  • Ability to operate computer and type effectively

  • Ability to write legibly

  • Ability to pass drug screen

  • Ability to pass criminal history records check and airport badging requirements


  • High school diploma or GED; advanced educational degree preferred

KEYWORDS: Aviation, FBO, Customer Service, Accounting, Accounts Payable, Fuel, Airport

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Job Number:65156
Engagement Type:Self Service