Why You’ll Love This Job
Reports to: Line Service Manager
Expectations for All Employees:
All employees support the organization’s mission, vision, and values by applying the principles of trust, honesty, respect, integrity, and commitment that is exhibited through a collaborative culture based on safety, quality, and security.
To provide aircraft, passenger, and pilot information and support to the Line department, Transportation department and Customer Service department providing support for our passengers and pilots in areas they are trained in the most efficient, safe and effective manner possible with the highest regard for customer service.
Primary Duties and Responsibilities include but not limited to:
- Aircraft – Responsible for the prompt, accurate information required by aircraft, passengers and pilots
- Computer Systems – Responsible for imputing information and multi tasking using company systems including TFBO, FLYTRAX, CSI and Veeder Root.
- Radio Communication – Responsible for communicating and disseminating information on various radios and frequencies to the various departments that support the Line Department and aircraft
- Performs other duties as assigned.
To perform the job successfully, the Line Service Operations Dispatcher should demonstrate the following:
Customer Service – Responsible for assisting passengers and pilots in any way possible giving directions and constant support, always offering additional services and exceeding customer expectations.
Interpersonal Skills- Focuses on solving conflict, not blaming, maintains confidentiality, keeps emotions under control, remains open to others’ ideas and tries new things.
Exceptional telephone etiquette
Exceptional organizational skills
Previous dispatch experience preferred
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch, or crawl; talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate.
Engagement Type:Self Service